Patient Satisfaction

MESA places a strong emphasis on patient satisfaction, motivating its physicians and midlevels to provide quality medical care while following practices that enhance patient satisfaction such as a pleasant professional demeanor, improved patient contact, and excellent communication and explanation of care.  MESA providers participate in patient satisfaction education and receive regular feedback to reinforce our initiative to be leaders in patient satisfaction.  An unprecedented patient call-back program was developed by MESA with staff employed to personally contact every patient in participating facilities to voice our appreciation and concern after their visit, ask several brief questions about their care, and provide an opportunity for their feedback and/or to direct further followup in cases of persistent medical issues.  The formatted questions can be customized if an individual hospital administration so desires.  Overall, MESA understands the importance of patient satisfaction, and its providers share a dedication to maximizing patient satisfaction scores.